Refund & Return Policy

At HOLLUDLE, we want you to enjoy a worry-free shopping experience. If you have any questions about returns, refunds, warranty claims, or delivery issues, please contact us at support@holludleoffice.com. We aim to respond within 24–48 business hours.

1. 14-Day Worry-Free Returns

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your product.

Free Returns for Product Issues

If your chair arrives damaged, defective, or you receive the wrong product due to an error on our side, we will provide a free return service and cover the return shipping costs.

Depending on the specific situation, we may provide:

• Free replacement parts
• A replacement product
• Technical support or troubleshooting
• Return and refund
• Another appropriate solution

For minor issues that can be resolved with a replacement part, such as a damaged component, missing bolt, or other replaceable part, we will usually provide free replacement parts instead of requiring you to return the entire chair.

If a return is required, please contact us first at support@holludleoffice.com and provide your order number along with photos or videos of the issue. This will help us quickly assess the situation and arrange the appropriate solution.

Returns for Personal Reasons

If you wish to return the product for personal reasons, such as changing your mind, the product not meeting your personal expectations, ordering the wrong model, purchasing too many items, or entering an incorrect shipping address, we also accept returns within the 14-day period.

For these returns, the customer is responsible for the direct return shipping costs. As ergonomic chairs are large and heavy, return shipping costs may vary depending on your location and carrier.

Returned products should be in the same condition as received and, where possible, returned in their original packaging.

2. Replacement Parts First

For minor issues such as a damaged component, missing bolt, loose part, or other replaceable components, we will generally provide free replacement parts whenever possible instead of requiring a full return.

We may also provide installation instructions or troubleshooting assistance to help you resolve the issue quickly.

This approach helps us resolve problems faster, reduces unnecessary returns and packaging waste, and supports our sustainability goals.

Please note that HOLLUDLE does not provide in-home technicians or repair services.

3. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

This includes:

• Street address
• Apartment, suite, or unit number
• Postal code
• Recipient name
• Valid contact information

If a delivery fails, is delayed, or a package is returned because of incorrect, incomplete, or outdated information provided by the customer, the customer may be responsible for any resulting shipping, storage, redelivery, or carrier fees.

If you notice an address error after placing your order, please contact us as soon as possible. If the order has not yet shipped, we will do our best to update the address.

4. Refunds

Before returning a product, please contact us at support@holludleoffice.com and wait for our return instructions.

Once we receive the returned product, we will inspect its condition.

If the return is approved, the applicable refund will be issued to the original payment method.

Depending on the bank or payment provider, refunds typically appear within 7–15 business days after the refund has been processed.

For customer-initiated returns, the applicable return shipping costs may be deducted from the refund where permitted by applicable law.

5. Order Cancellation

Orders can be cancelled free of charge before they are shipped.

Once an order has been handed over to the carrier, it is considered shipped and cannot be cancelled directly. A cancellation request after shipment will be handled as a return.

Depending on the circumstances, the customer may be responsible for:

• Return shipping costs
• Carrier return fees
• Interception fees
• Storage fees
• Refused-delivery charges
• Other applicable logistics costs

We may attempt to intercept a shipment after it has been shipped, but any carrier interception or return fees may be deducted from the refund where permitted by applicable law.

European Orders

For customers in the European Union, this policy does not affect any statutory right of withdrawal provided under applicable consumer protection laws.

Customers may refuse delivery. If the refused package is returned to HOLLUDLE, return transportation costs incurred by HOLLUDLE may be deducted from the refund where permitted by applicable law.

6. Delivery Delays & Lost Packages

Estimated delivery times are provided for reference and are not guaranteed unless expressly stated otherwise.

If a package is delayed but remains in transit with active tracking updates, the package is still considered in transit. If you have concerns about a delayed shipment, please contact us and we will assist you in checking the latest shipping status.

If the carrier confirms that a shipment is lost, we will work with the carrier to investigate the issue and determine the appropriate solution, which may include a replacement or refund depending on the circumstances.

HOLLUDLE is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Customs inspections
• Severe weather
• Carrier disruptions
• Public holidays
• Incorrect customer information
• Other unforeseen circumstances beyond our reasonable control

7. Shipping Protection & Delivery Claims

Customers may have the option to purchase Shipping Protection during checkout.

If Shipping Protection is purchased, eligible lost or damaged shipments will be handled according to the terms of the protection coverage.

If Shipping Protection is not purchased, delivery issues will be handled through the carrier's investigation procedures and HOLLUDLE's standard policies.

If you believe your package has been lost, damaged, or incorrectly delivered, please contact us as soon as possible. We will work with the carrier and, where applicable, our fulfillment partners to investigate the shipment and submit eligible claims.

Carrier investigations may take additional time. Refunds or replacements for shipments under active investigation will generally be issued after the investigation is completed or sufficient information is available to determine responsibility.

8. Ergonomic Comfort Disclaimer

Our chairs are designed to provide ergonomic support and promote comfortable sitting.

However, individual body types, sitting habits, comfort preferences, and ergonomic needs vary from person to person.

A product not meeting an individual's personal comfort preference or ergonomic expectations does not necessarily constitute a manufacturing defect.

HOLLUDLE does not guarantee that our products will eliminate, treat, cure, or prevent back pain, neck pain, or any other medical condition.

9. Price Adjustment

Prices are final at the time of purchase.

We do not provide refunds, credits, or partial reimbursements for:

• Price reductions after purchase
• Promotions launched after purchase
• Discount codes not applied at checkout
• Limited-time sales
• Seasonal or holiday promotions

Promotional offers cannot be applied retroactively to completed orders.

10. 5-Year Manufacturer Warranty

After the 14-day return period has expired, eligible manufacturing defects and component failures occurring under normal use remain covered by HOLLUDLE's 5-Year Manufacturer Warranty, subject to the applicable warranty terms and exclusions.

Depending on the issue, we may provide:

• Replacement parts
• Technical support
• Troubleshooting assistance
• A replacement product
• Another appropriate warranty solution

The warranty does not replace or limit any mandatory statutory consumer rights that apply under local law.

11. Contact Us

For returns, refunds, warranty claims, or delivery issues, please contact:

Email: support@holludleoffice.com

Please include your order number and, where applicable, photos or videos of the issue so that we can assist you as quickly as possible