Frequently Asked Questions
Find answers to common questions about our products and services
HOLLUDLE currently offers several ergonomic office chair models, including the Shaper Chair, V Chair, Ease Chair and Foldable Chair. Each model features a different backrest design, support system, and adjustment configuration to meet different sitting needs.
You can compare the main features and configurations of our ergonomic chairs on our Product Comparison page to find the model that best suits you.
Product Comparison: HOLLUDLE Ergonomic Office Chair Comparison
Choosing an ergonomic chair should not be based on height alone. Your back length, sitting height, leg length, thigh length, shoulder width, and arm length can also affect how well a chair fits you. Seat depth and adjustment range are particularly important for achieving a comfortable sitting position.
Our ergonomic chairs are designed to fit most users between 155–190 cm (5'1"–6'3") in height, with a weight capacity of up to 150 kg (330 lbs).
You can find the detailed dimensions and specifications at the bottom of the corresponding product page. If you are unsure which chair or configuration is right for you, please feel free to contact us for assistance.
Yes. HOLLUDLE ergonomic chairs are designed to provide adjustable support for extended periods of sitting. We recommend adjusting the chair according to your body proportions and preferred sitting posture.
HOLLUDLE chairs require self-assembly. The assembly process is designed to be straightforward and usually takes around 15–30 minutes for one person.
Please provide your order number or the email address used to place the order. If you used a different email address when placing the order, please provide that email as well so we can locate your order and check its status. If the payment was not completed successfully, the order may not have been officially generated.
If your order has not been shipped yet, we can usually help with cancellation or changes such as updating the shipping address. If the order has already been shipped, additional interception or return costs may apply.
European orders are shipped from our warehouse in Germany. We can deliver to the mainland areas of all EU countries. Remote areas and certain special regions may not be available for delivery.
US orders are shipped from warehouses in the Eastern or Western United States. We can deliver to the 48 contiguous states of the United States. Alaska, Hawaii, and certain remote or special areas may not be available for delivery.
We usually arrange shipment within one business day after your order is placed. Delivery times depend on the destination and carrier. For standard deliveries in Spain, for example, delivery usually takes around 3–6 business days after dispatch.
Once your order has been shipped, we will provide a tracking number so you can check the latest delivery status.
Sometimes the warehouse has already handed the package to the carrier, but the carrier has not scanned it yet. Delivery may also be affected by weekends, holidays, high shipping volumes, or local delivery conditions. If the tracking information remains unchanged for an extended period, we will contact the carrier and request an update.
If you have any questions or concerns about your shipment or delivery, please feel free to contact us at support@holludleoffice.com. We are always happy to assist you.
For orders shipped from our European warehouse to destinations within the EU, customers normally do not need to pay additional customs duties or import fees upon delivery.
HOLLUDLE offers a 14-Day worry-free return period.
If your chair arrives damaged, defective, or incorrect, we will provide a free return service and take care of the return shipping costs. Please provide photos or videos of the issue so we can quickly understand the situation and process your request.
For minor issues such as a cracked part, missing bolt, or other replaceable components, we will usually send free replacement parts instead of requiring a full return. This helps resolve issues faster, reduces waste, and supports our sustainability goals.
If you change your mind, order the wrong model, or provide an incorrect shipping address, we still accept returns within the 14-Day worry-free period, subject to our return terms and conditions.
To request a return, please provide your order number and the reason for your request, and our team will guide you through the process.
Once the return has been received and processed, the refund will be issued according to the applicable refund procedure. The time required for the funds to appear in your account may depend on your payment provider.
HOLLUDLE chairs come with a 5-year commercial warranty covering qualifying product issues according to our warranty terms and conditions. Depending on the issue, we may provide troubleshooting assistance, replacement parts, a replacement product, or another appropriate solution.
This commercial warranty does not limit any statutory consumer rights that may apply under local law.
Please provide your order number and a detailed description of the issue. Photos or videos can help us identify the problem more accurately. Depending on the issue, we may be able to provide a replacement part or another appropriate warranty solution.
Yes. Please contact us with your order number and billing information. We can provide an invoice for your purchase.
If you need to add a VAT number or other information to your invoice, you can enter the required details in the order notes when placing your order. If you have already placed the order, please contact us with your order number, and we can help update the invoice information.
VAT treatment depends on the destination country and type of transaction. If you need the VAT amount or VAT information to be shown on your invoice, please contact us with your order number at any time, and we will assist you with updating the invoice.
If the transaction qualifies for VAT exemption under the applicable rules, we can issue the invoice according to the relevant VAT requirements. For eligible business transactions, please provide your company name, registered address, and valid VAT number.
Yes. We accept bulk and business orders. Please provide the product model, quantity, delivery destination, and company information to support@holludleoffice.com so that we can prepare a customized quotation for you.
We can only directly process and provide customer service for orders placed through our official website. For orders placed through other marketplaces, please contact the customer service team of the corresponding marketplace or store.
For Amazon orders, please contact us at holludle@gmail.com with your Amazon order number, and we will assist you accordingly.